Assistant General Manager

Major Objectives:

• Serve as support for Service Manager, Supervisors, and Team Members.

• Responsible for ordering and inventory within budgetary compliance.

• Recruit, hire, and train team members and produce weekly schedules.

• Ensure back of house is consistently meeting company standards and working towards growth.

• Oversee planning and execution of group business, special events, and buyouts 

Specific Duties and Responsibilities:

• Understand and implement policies, procedures, standards, specifications, and training programs.

• Follow and enforce restaurant expectations regarding team members and communicate needs for prompt, fair, and consistent corrective action for violations to the management team.

• Follow labor plans and staffing matrices for hiring and schedule writing.

• Maintain responsibility for financial performance directly impacting restaurant operations.

• Research, fully understand, comply, and enforce federal, state, county, and municipal regulations pertaining to restaurant operations; including company standards.

• Recruit, build, and coach teams to continuously grow in operations and professional development.

• Engage in timely performance feedback conversations with managers and team members.

• Execute training programs as outlined by company standards and local regulations.

• Achieve company objectives in sales, service, quality, appearance of facility, and sanitation/cleanliness through training of team members and creative a positive and productive working environment.

• Drive guest traffic by developing, planning, and carrying out restaurant marketing, advertising, promotional activities, and boots on the ground initiatives.

• Check in on guests to enquire about food quality and service.

• Ensure that all food and beverage items are consistently prepared and served in adherence with company recipes, portions, and cooking expectations.

• Create an environment where guests feel welcome and are given responsive, friendly, and courteous service.

• Resolve guest dissatisfaction with professionalism and in accordance with company standards.

• Receive products in the correct unit, count, and condition. Rectify non-compliance.

• Control cash and related receipts and reports by adhering to cash handling procedures in accordance with company expectations.

• Any other duties/tasks as assigned. 

Qualifications:

• Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds.

• Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be on the cooking line, and outdoors on the patio space.

• Be 21 years of age.

• Have knowledge of service, food and beverage, generally involving at least three years of FOH operations and/or supervisory positions.

• Understand cooking times, temperatures, and processes.

• Ability to work in any position in the restaurant for extended periods of time.

• Possess math skills for understanding financial statements and have the ability to operate a cash register and POS system.

• Must obtain certifications as required by company policy. 

Prerequisites:

• Consistently detail oriented

• Strong organization skills

• Ability to recognize personal shortcomings

• Excellent verbal and writing skills

• Ability to listen and understand intents and goals

• Ability to think creatively and with innovation

• Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants

• Proficiency in Microsoft Office Suite

• Analytical skills to forecast and identify trends and challenges 

Pre-Prerequisites:

• Positive attitude

• Highly organized and efficient multi-tasker

• Relentless problem-solving skills• Will never claim the work of others as their own

• We are trend setters and standards breakers. Our intent to consistently surprise our audiences by being excellent

• Ability to anticipate

• Understanding the difference between causation and correlation

• We are all broom pushers. Every member of our team is willing to work and support at all levels